VENDRE-SON-VELO.COM
Buyer Protection: our security measures
Payment by trusted third party
Thanks to the trusted third party of VENDRE-SON-VELO.COM, your payment is completely secure: we keep the amount of the purchase price of the watch on the compyou from our trusted third party for 14 days to compter of its delivery. This way your money is kept safe until you are satisfied with the quality of the watch. The amount is then transferred to the professional.
Verified Ads
Our quality & safety team tracks suspicious ads and resolves issues before they even appear on the platform. All professional sellers are required to control their items and only publish quality Bikes. Are you not convinced ? Simply contact our support team within 14 days of receiving your watch for your refund.
14-day right of withdrawal
Does your bike or accessories have defects or does not correspond to the description in the ad? Rest assured: you can exercise your 14-day right of withdrawal and obtain a refund of the purchase price less the buyer security tax charged, quickly and easily.
Returning your bike is so easy
1. Inform our support team
Contact our support team within 14 days of receiving your item, either by telephone on +41 416 26 59 or by email. We will confirm receipt of your withdrawal made within the required time frame and will guide you on the steps to take.
2. Return the bike to the seller
the return of the bike to the seller must be made before the 14-day period and as a general rule, the shipping costs for the return are your responsibility. However, we strive to allow you to benefit, whenever possible, from the price advantages of our partner carriers.
3. We refund the entire purchase price
The amount corresponding to the purchase price already paid on the compyou from our trusted third party will be refunded to you within 14 days. We retain the buyer security tax as well as transport costs.
You need help ?
Our support team is available at any time to assist you.comptake action in your efforts. Whatever happens: you can always compter on us!
- Personalized assistance: +41 79 416 26 59
- Contact VENDRE-SON-VELO.COM
